- How long does the food stay hot / cold?
- Can I use ice in my insulated cooler?
- How do I care for my products? Are the dishes/utensils dishwasher safe?
- How do I contact you?
- Is your online system secure?
- When will my order ship?
- What are your shipping options?
- Do you offer rush delivery?
- Do you ship internationally?
- What carriers are available to ship my order?
- Can you ship to a PO Box?
- Do you have handling charges?
- Do you offer bulk or volume order discounts?
- Can I get Picnics and More items customized with Company or Team Logos?
- What payment methods are accepted?
- Do you accept checks or money orders?
- Will I pay sales tax?
- Can I make changes to my order?
- Can I place my order by phone?
- Can I cancel my order?
- What company name will appear on my credit card bill for this purchase?
GENERAL/CARE INFORMATION
How long does the food stay hot / cold?
Many of our items include ThermoGuard insulation. Thermoguard insulation keeps your food at the proper temperature for 5-8 hours depending on the outside temperature.
Can I use ice in my insulated cooler?
Although many of our items have waterproof or water-resistant liners, we do not suggest you use ice to keep items cool. We recommend you use ice packs. They are cleaner, cooler, and more practical as they keep food dry and are reusable. Should you not have ice packs, filling freezer bags with ice will work as well, though the bags may leak.
How do I care for my products? Are the dishes/utensils dishwasher safe?
All of our products can be easily cleaned with a damp cloth or sponge. The plates, glasses, flatware and stainless steel barbecue utensils are all top rack dishwasher safe. The napkins, tablecloths and blankets are gentle cycle machine washable in cold water and low heat tumble dry. The wood cutting board and wood barbecue utensils should be cleaned in soapy water after each use. Wipe the cutting board, the handles of the cheese knife, corkscrew and BBQ utensils once or twice a year with mineral oil to extend their life and preserve the natural luster of the wood.
Please email us at info@picnicsandmorestores.com or by phone at 717-480-9087
Yes. They system and store are hosted by Buy It Sell It which is Certified PCI Compliant by ScanAlert to ensure the security of your data.
Once you place an order, it will be confirmed within one business day. Typical orders will ship out within 1-3 business days. In the rare event we are out of stock on the item you have selected, you will be notified via email.
What are your shipping options?
Rates for shipping are calculated based on the cubic weight of your package, your location and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order.
When your order ships, you will receive a shipping confirmation email with a tracking number that you can use to track your order.
Yes, for an additional charge.
At this time we do not ship internationally.
What carriers are available to ship my order?
UPS and FedEx
No. We use UPS and FedEx for all of our shipping, neither of which will deliver to a PO Box.
We never charge a handling fee for processing your order or shipping your item to you.
Picnics And More is committed to the complete privacy and security of your online retail experience with us. No external entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.
Please view our Privacy Policy, which can be found here.
We are committed to 100% satisfaction.
Please contact us at 717-480-9087 or email us at sales@picnicsandmorestore.com within 30 days of receiving your order to let us know that you would like to return an item before sending anything back. We handle every case on a case by case basis and will do whatever we can to make sure you have a good experience shopping with Picnics and More.
Please find our complete return policy here.
Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card. All shipping costs are non-refundable.
BULK/SPECIAL ORDERS/CUSTOMIZATION
Do you offer bulk or volume order discounts?
Yes! Please contact us at sales@picnicsandmorestore.com.
Can I get Picnics and More items customized with Company or Team Logos?
Yes! Picnics and More offers customization of most items with silk screening, leather patches, engraved trophy plates, laser engraving, embroidery, and foil stamping. Contact us at sales@picnicsandmorestore.com to find out more.
What payment methods are accepted?
We accept Visa, Master Card, Discover Card, American Express, PayPal, Google Check Out, and Amazon.
Do you accept checks or money orders?
No, we do not accept checks or money orders at this time.
Orders shipping to addresses in California and Pennsylvania are subject to respective state sales taxes, due to locations of our warehouses.
Can I make changes to my order?
Orders are processed when received. To make a change, please call us at 717-480-9087 or email us at sales@picnicsandmorestore.com as soon as possible. Every effort will be made to accommodate your request.
Can I place my order by phone?
Yes you can, just call or text 717-480-9087.
If your order has not yet shipped then it can be cancelled, but once it has shipped then it must be handled as a return.
What company name will appear on my credit card bill for this purchase?
If your payment is through Google Checkout your statement will read Google*PicnicsandMore. If your payment is through Amazon payments your statement will read AMZ*PicnicsandMore. If your payment is through PayPal your statement will read PicnicsandMore.
